FAQ’s

What is the best fuel to burn on a multi-fuel stove?

We have a number of fuels suitable for use on multi-fuel stoves, Excel, Oxbow Red and Coalite Ovals are three of the best, however depending on the manufacturers instructions House Coal can also be used. Anthracite is another suitable, but this needs more airflow and is harder to burn than the others.

What is the best fuel to burn on an open fire?

The best smokeless fuel is excel but oxbow red and house coal are very good alternatives depending if you are in a smoke control zone.

If you need any help choosing your fuel please contact us we are always happy to help.

How much does delivery cost?

Delivery is free to all postcodes listed: OX25, OX26, OX27, OX3, OX5, OX7 7, OX15 0, OX15 4, OX16, OX17 2, OX17 3, OX33, HP18, HP19, HP22 4, MK18 1, MK18 2, MK18 3, MK18 4, MK18 6, MK18 7 & NN13.

How long will delivery take?

Delivery will be made within 7 working days often sooner.

Who makes the delivery? 

Delivery is made using our own vehicles and workforce.

We are happy to deliver your fuel and put it away for you e.g. in your shed, round the back of your house. If required please leave instructions.

I live in a postcode not listed?

Yes please see our sister site www.coal4you.co.uk for more information.

What is your returns policy?

We will accept returned goods within 7 days of delivery that are in an undamaged, unopened and unused condition. All goods must be returned to our premises. We accept no responsibility for your costs of returning the goods.